Order Policy

Buy with Confidence from AcrylicAwards.com
AcrylicAwards.com has been a premier supplier of standard & custom plaques for over 25 years, and with good reason. We pay close attention our client's specific needs. We also create unique, perpetual awards & perpetual trophies.

We stand behind all of our work. Any workmanship issues or errors made on our part will be quickly resolved in a professional manner.

New Orders Policy
All new orders include, at no extra charge, a pdf electronic proof for your approval. 

Please review your proof carefully, checking very closely for spelling, omissions, dates, names or other errors.

--If OK, please reply back that your plaque proof is error-free and OK TO PRODUCE
--If Errors have be been found, please reply back to us CHANGES NEEDED & indicate what corrects are needed. We will send you a new proof for you to approve.

 ***Please let us know if proof is OK as soon as possible to avoid production delays.

NOTE: Please do not be concerned about the size or shape and distance between name plates shown on the proof---it is approximate and for proofing purposes only.  Our professional typesetters and designers will accurately & properly position your text on the award, using the exact product dimensions per you order.

 ** WE URGE YOU TO CHECK ALL SPELLING & INFO CAREFULLY FOR ERRORS, OMISSIONS, ETC. ONCE YOU APPROVE THE PROOF, WE CANNOT BE RESPONSIBLE FOR ANY ERRORS OR MISTAKES. THOROUGH PROOFING IS VERY IMPORTANT. PLEASE NOTE: Unless otherwise noted in writing by AcrylicAwards.com, standard typesetting and one set of minor alterations/changes (and corresponding pdf proofs) are included in the price shown or quoted.  After one set of standard typesetting and changes have been completed, additional typesetting/design/proofing charges for further typesetting and alterations may apply. If typesetting/design/proofing services are determined by us to be beyond standard in nature, additional typesetting charges may apply . Once you approve the proof, you are approving the wording as is & are authorizing us to produce your plaque as per the proof you approved.  Any products that have to be re-ordered due to customer error are the responsibility of the customer. We do, however, offer a 10% courtesy discount for any plaque that has to be remanufactured due to customer error. If an error occurs due to a mistake we made, we will remediate the error at our cost. If we produce any plate(s) with errors, we will send you the corrected replacement plate(s). Shipping methods for replacement items are at the discretion of AcrylicAwards.com. AcrylicAwards.com is only responsible for the replacement cost of our product.

Custom Orders:
All custom orders under subject to some amount of prepayment at the time the order is placed. Please contact us for amount required based on the nature of your job.

Artwork Policy:
All artwork, such as logos, must be 1 color line art (no screens or tints) in a vector format (.EPS or .AI). All elements within these files (such as placed graphics or logos) must also be line art with all fonts outlined. Vector format files can be created using programs such as Adobe Illustrator and Corel Draw. Please note: JPG, PDF, BMP, GIF, TXT, PNG, Photoshop, Microsoft Word, Publisher, Excel, & Powerpoint files, as well as logos copied directly from a website cannot be properly engraved & and cannot be used. These formats are usually not compatible with the engraving process, and quality issues such as image distortion can occur  It is important to note that you cannot simply rename a file to .AI or .EPS -- this changes the name but does not convert the file format to vector.

 NOTE: If you don't have the proper logo format, we can still use your logo or artwork  Please send the logo file that you do have —our art department can usually convert the file for a nominal one-time conversion fee. (Most simple logo conversions cost $35, however more complicated logos can cost slightly more. We will advise you if your logo requires a higher conversion cost before proceding.)-- This is a one-time charge and is only required if your artwork is not in the required format. If you order more than one item, but with the same logo, you will only be charged one logo conversion fee.  
***** NOTE: Our customer service department will contact you first before we perform any artwork conversion to your logo.

Cancellation Policy:
As most of our products are custom or personalized in nature, once we begin your job, we may not be able to cancel your order without charge.  Charges will be based at the point we are on the production process. If you must cancel an order you just placed, please contact us BY EMAIL ONLY at CustomerService@AcrylicAwards.com as soon as possible. This is the only way we can try to cancel or stop the production process of your job. If parts or other materials were ordered by us prior to production and the order is cancelled, a re-stocking fee will apply. If your job is in the production process, you will be responsible for any setups or work performed up to the point of cancellation. We will do our best to cancel your job without as little cost to you as possible, but as we strive to produce your job quickly, your job may be completed prior to your request (in which case, it will not be subject to cancellation.) All custom orders will be charged for all setups, materials used and all work performed (at an amount determined by Recognition and Awards, Inc). up to the point of your request for cancellation.  All completed custom jobs will be not subject to cancellation.

Most of our shipments will be made by Fedex or UPS. The size, weight, cost & destination are factors as to which service we decide to use. In some instances, we may elect to ship by other methods more appropriate to the size or weight of your product. We will inform you of any special shipping requirements with you prior to shipment.  Additional shipping & handling costs may apply to international orders and orders shipped outside the 48 contiguous states. Please contact us to discuss shipping options. We may also contact you after you place an order on our site if additional shipping costs apply to your order.


Questions? Call us at 847.724.4900
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