Frequently Asked Questions

Can you engrave our company logo on our Award?
YES!  All artwork, such as logos, must be 1 color line art (no screens or tints) in a vector format (.EPS or .AI). All elements within these files (such as placed graphics or logos) must also be line art. Vector format files can be created using programs such as Adobe Illustrator and Corel Draw. Please note: JPG, PDF, BMP, GIF, TXT, PNG, Photoshop, Microsoft Word, Publisher, Excel, & Powerpoint files, as well as logos copied directly from a website cannot be properly engraved & and cannot be used. These formats are usually not compatible with the engraving process, and quality issues such as image distortion can occur  It is important to note that you cannot simply rename a file to have a .AI or .EPS name -- this does not convert the file format.

If you don't have the proper logo format, we can still use your logo or artwork  Please send the logo file that you do have —our art department can usually convert the file for a nominal one-time conversion fee (usually $35, however more complicated logos can cost slightly more.) We will contact you before we perform any artwork conversion to confirm the artwork cost.

How long does it take before we receive our emailed Award proof?
Email proofs are usually sent to you within 2 business days. If you sent in a logo to be engraved on your award or if your logo was received in an unapproved file format (requiring file conversion to make it compatible with the engraving process), extra time may be required--but usually not more than 2 extra days.

Can you produce custom award plaques not shown on your site?
Yes! As a matter of fact, most of our core business involves the creation and production of custom awards. If you have an idea, please contact customer service. Our trained Acrylic Awards .com professions can design an award or award program to fit you needs and your budget!

Do you ship awards internationally & outside the 48 contiguous states?
Yes!  Additional shipping & handling costs apply to international orders and orders shipped outside the 48 contiguous states. Please contact us to discuss shipping options. We may also contact you after an order is placed on our site if additional shipping costs apply to your order.

Can you handle RUSH orders?
Please contact us with your production requirements and every effort will be made to accommodate your request.
Depending on time frame and complexity or scope of a project, a rush charge may be accessed in order to revise our current production obligations to meet a specific deadline.  We assume no responsibility for the scheduling &/or delays caused by common carriers.

What are your Customer Service hours?
Monday thru Friday: 8:00 am – 5:30 pm CST. You may contact us anytime at info@acrylicawards.com


Questions? Call us at 847.724.4900
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